Privacy Policy
Casino Mate holds the trust of its players in high regard. Player data security and respectful handling are ensured, reflecting our strong commitment to privacy. The following policy details our methods for collecting, using, and protecting your personal information. Please read through our privacy policy carefully to make well-informed decisions regarding your use of our services.
Data Processing
This privacy policy outlines our responsibilities under gambling regulations for processing personal data. Processing player information is necessary for participating in games and receiving associated services.
Our operations are managed by the Malta Gaming Authority, under which Casino Mate is licensed. Compliance with this policy is required to access our services. We recommend regular reviews of this document, as continued use implies agreement with any updates.
Collection of Information
We collect various personal data through our website, which includes:
- Information submitted via registration forms and other communications (e.g., names, contact details, and identification documents).
- Records of interactions across various communication channels.
- Transaction histories and website usage data.
- Documents used for identity verification and compliance purposes.
This collection ensures that we can provide you with a secure and personalized gaming experience.
Usage of Information
The data collected is utilized to:
- Process transactions and manage bets.
- Provide requested services and customer support.
- Conduct essential verification and ensure compliance with regulations.
- Send promotional materials, provided player consent is given.
- Comply with legal obligations, including anti-money laundering requirements.
- Monitor activity to prevent fraud or illegal actions.
- Perform market research and conduct aggregated data analysis.
These uses enable us to enhance your experience, comply with legal standards, and offer tailored services.
Marketing Communications
With your consent, we may use personal information to send promotional messages regarding products and services. You may opt out of these communications through your account settings or by contacting customer support.
Disclosure of Information
Personal data is not sold or rented. However, it may be shared within our corporate group or with business partners as necessary for service delivery and compliance with legal obligations. Third-party service providers might also access your data for processing purposes.
Data Security and Retention
We prioritize data security, adhering to strict legal standards for the protection of personal information. Personal data is retained as required by law and for a minimum of five years following account closure, in compliance with anti-money laundering regulations.
Cookies and Tracking
We utilize cookies and related technologies to enhance site functionality, analyze usage, and support marketing activities. Cookie management is possible via your browser settings, though restricting cookies may affect your experience on our website.
Your Rights and Contact Information
You have the right to request corrections to inaccuracies, update personal information, or object to data usage for marketing purposes. For any concerns, our Data Protection Officer (DPO) is available via email. Under GDPR, complaints can be filed with the relevant supervisory authorities.
This policy underscores our dedication to safeguarding your privacy while delivering a secure gaming environment. For inquiries or data-related requests, do not hesitate to contact us.